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  1. We ask all participants to arrive 15 minutes before your scheduled time to allow for a general introduction for your game. We begin each game clock at the time the game is scheduled to start, no exceptions. Please plan accordingly, if the Colorado weather will affect your commute time.
  2. Once paid, the per-person ticket price is non-refundable. If a party would like to reschedule a live escape eventthe party may do so as long as the Clue Room is provided with at least 48 hours verbal or written electronic (emailed) noticeA reschedule credit for the total dollar amount paid will be saved and attached to your customer record in our booking system – this credit will be valid for one (1) year beyond the date of the original booking and can be redeemed at any time within that period.
  3. If there are any participants 12 years old or under in your party, at least one adult must participate with them in the game. There are no exceptions to this policy.
  4. If you do not book for the maximum amount of participants for your given game room, there is a chance you may be joined by additional players.
  5. The Clue Room has three games with a 14 years or older age requirement due to safety reasons as well as the themes involved with the game. They are 1893, The Shadow Gallery, and Sherlocked. Please be mindful of this policy when choosing your game.
  6. Before completing your check out process, double check the correct date, time, number of participants, and game selected. The site will reset after being idle for more than 5 minutes.

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